• Adding, transferring, or removing an athlete from a club as a team manager

  As a team or club manager, you may be required to add, transfer or remove athletes from the club you manage in Liveheats. This article will walk you through how to do these actions. How to add or transfer an athlete to my club in Liveheats Log in to your Liveheats account and navigate to the Athletes page *Note: If you are a team manager for multiple teams, you will navigate to the Teams page and choose which team you want to add the athlete to before following the nextFew readers

• Setting a club image as a Director or Team manager

  Club images appear in place of an athlete's profile image when they are competing for that club, making it easy to identify competitors by club across entries and results. | Note: This could take several minutes to update across all entries and results. How to upload a club image as a Team manager Log in to your Liveheats account and navigate to the Teams page Click into a club you manage ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/image_1mj5dq6Few readers

• Managing an Athlete's Profile as an athlete, parent, coach or team manager

  If you have a Liveheats account your user can be linked to your athlete's profile or a profile of an athlete you manage (e.g. if you are the athlete's parent, coach, team manager etc..). How to manage an athlete's profile Head to www.liveheats.com and log in with your user account Once logged in, you'll land on the Athlete dashboard ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2024-12-23-at-15212_1mevlFew readers

• Finding an event on Liveheats

  Go to https://liveheats.com/ and in the top search bar, search the name of the organisation or event. You might have to try a few versions to find it. You can also search by the event's location:Few readers

• Cancelling your entry in an event division

  Things come up and from time to time you'll need to cancel your entry in an event division. This article is for athletes & athlete managers. || Note: Entries can only be cancelled before a draw is created by the organiser. If you need to cancel after the organiser has created a draw, you should contact them. If you cannot see an option to cancel via the ... icon iSome readers

• For athletes: Entry confirmation for waitlisted events and resolving payment issues

  How do I get off the waitlist and be confirmed for the event? The event organiser will decide to confirm your entry; until that point, you will remain on the waitlist. If there is a payment required to enter, your card will be charged once the organiser confirms your entry. What happens if the payment fails? If the event organiser tries to confirm your entry and the card payment fails, you will receive an email. To resolve the payment, follow the steps below: Click Pay nowFew readers

• Contacting the organiser for issues relating to event or membership registration

  If you have an issue relating to your event or membership registration, you'll want to contact the organiser who can provide assistance. How to contact the organiser Option #1: Use the contact button on the organiser's profile page Search the organiser's name at www.liveheats.com, or if you know it, go directly to the organisation profile (e.g. www.liveheats.com/ssnz) Click the Contact button. This will open yoSome readers

• Remove or unlink an athlete from your user account

  An athlete is linked to your LiveHeats account if you've either: registered them for an event your email was linked to the athlete's profile by another user or director You cannot unlink athletes from your own user account. If the athlete has another user linked to it, they can remove your email from it by editing the athlete profile. Otherwise, you can follow the steps below.Few readers

• How an athlete can view their own memberships

  Each athlete who registers as a member via Liveheats will be able to view their memberships via the Athlete dashboard. Here's how: How an athlete can view their own memberships Login to LiveHeats using a email linked to the athlete (usually the one they used to sign up) They'll land on the athlete dashboard (or you can select this via the avatar top right) Select the athlete from the list of profiles they manage: ![](https://storage.crisp.chat/users/helpdesk/website/-/4Some readers

• Using the Athlete dashboard to view and manage your events

  LiveHeats offers each registered user an event-specific athlete dashboard to help enhance your competition experience. The athlete dashboard provides you with the ability to: View your registration status See your competitors and their seedings for an event Cancel your entry into an event or division How to access Athlete dashboard Login with the email you used for previous registrations at www.liveheats.com Once logged in, click the avatar on thFew readers

• I didn't accept my LiveHeats invitation - how can I login?

  When you're invited to LiveHeats by an organisation, you'll receive an email asking you to accept the invitation and set a password. Due to security reasons, this will expire within 6 hours. If you try to login or sign up without setting a password, you'll see a message that says Email already in use. Don't stress if you see this, follow the steps below to get your account up and running with LiveHeats. I didn't accept the invite within 6 hours, how can I login? Go to [https://lFew readers

• How to register for an event - guide for athletes and athlete managers

  This article is written for athletes and athlete managers, providing a step-by-step guide to registering for an event. How to register for an event Go to www.liveheats.com and type in the name of the organisation who is running the event. Select the organisation from the list of results. Note, you might have to try different versSome readers

• Link another user or email to an athlete profile

  Each athlete profile on LiveHeats can be managed by multiple user accounts. For example, two parents can manage one child's profile, or you can manage your own athlete profile with your work, and personal email. How to link another user or email to your athlete profile Login to LiveHeats with your primary account and navigate to the Dashboards > Athletes via your profile avatar (top right), Select the athlete you want to add a user for under Profiles: Click Profile: ![](htSome readers

• Saving LiveHeats to your phone home screen for easy access

  LiveHeats is a web-app - which is an app that operates in your web browser. There is no app to download from the app store, meaning it can be accessed on any device (any smartphone, as well as tablets, laptops, smart TVs etc). For easier access you might like to save LiveHeats to your phone home screen, which provides the exact same experience as an app you'd download from the app store. Once added, the LiveHeats icon will appear on your home screen like any other app shortcut or widget, so yoFew readers

• Editing an athlete profile as an Athlete or Spectator

  As an Athlete or Spectator with a Liveheats user account, you have the ability to edit the profile for any athlete and team that you manage. || Note: Editing your athlete profile will update your details everywhere on Liveheats, including completed events and series. Editing athlete profile as an Athlete or Spectator Head to www.liveheats.com and log in with your user account Once logged in, you'll land on the Athlete dashboard Athletes & teamSome readers

• How to reset or change your password

  To reset or change your password, follow the steps below. If you use Facebook login for LiveHeats, you must change your password on Facebook. Resetting or changing your password Go to https://liveheats.com/forgot-password Enter the email used on your LiveHeats account (note, it must be a registered account) Click Get reset link: ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screen-shot-2022-12-14-atFew readers

• Editing the name, email address and phone number for a LiveHeats account

  As a LiveHeats user, you can edit the name, email address and phone number associated with your account. How to edit the email address used for your LiveHeats account Head to LiveHeats and login with your account Click on your profile avatar top right, and click Personal settings Here you can edit your name, email address & phone number ![](https:/Few readers

• How to renew or sign up as an ESA member

  ESA partners with LiveHeats for powering membership, event registration, scoring, and rankings. This article provides a 'how to' for members renewing or signing up as an ESA member. How to renew or sign up as an ESA member: Go to the ESA Directory on LiveHeats and find the home ESA district you'd like to join: https://liveheats.com/surfesa/federated-organisations ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/4Few readers

• Troubleshooting for athletes registering for a members-only event

  If you are registering for a members-only event, you'll need to check the following: Does the athlete I am registering have an active membership at the time of the event? You can view your memberships and expiry dates in the memberships tab, see here for more. Am I logging into LiveHeats with the same email associated with the athlete's membership? When you signed up as a member, you'dFew readers

• LiveHeats seeding algorithms explained - Public

  LiveHeats offers a number of seeding algorithms that pre-set the distribution of athletes and progression positions within rounds of a draw. LiveHeats offers the following seeding algorithms. Below the table, you'll find worked examples of each. Seeding algorithm Detail Common sports used in | Top and bottom seeding | The top seed is placed in the first position of the first heat or run in the draw. The lowest seed will also be in this heatFew readers

• Managing entries in an event as a Team manager

  Once linked by a Director, a Team manager will be able to edit the entries and team rosters for athletes & teams that belong to their team in an event. This article describes how to use this feature. How to access and use the Team manager dashboard Go to LiveHeats.com and login with the account set as a Team manager. Note: you'll receive an email when a Director invites you as a team manager. When logged in, you should land on the Team Manager dashboard. Click on the eSome readers

• Adding roles to a team roster as a team manager

  In addition to supporting team/relay events where multiple athletes can compete in one team, Liveheats also allows (on certain templates) roles to be added to team/relay members. This article explains how a team manager can add those roles to a team On the team manager dashboard find the event you wish to add roles to On the Teams tab, find the team/relay youFew readers

• Managing email preferences and unsubscribing from LiveHeats transaction emails

  LiveHeats sends out email notifications when certain things happen such as a new registration, membership, or registration confirmation. Sometimes you might like to opt-out of certain emails to prevent your email being overwhelmed.  Here's how to manage your email preferences. How to manage your email preferences and turn off unwanted notifications: Go to your inbox and locate any notification email from LiveHeats (excludes forget passwords or monthly newsletter updates): ![](https:Few readers