• Requesting payment for a manually added entry

  When you manually add an athlete to a paid division, Liveheats doesn't take payment automatically. We allow you to choose how and when to collect it. You can request payment via Liveheats, record that a payment was made another way, or confirm the entry separately from payment altogether. Must-knows: Requesting payments is available for events using Waitlisted, [Registered](https://help.liveheats.com/en/aFew readers

• Migration guide: Changing to our new version of Stripe

  You’ve asked for better financial management tools. We’re delivering. We’re excited to announce a significant upgrade to payments, with our new version of Stripe. This change comes with a whole bunch of advanced payment features to help your organisation streamline its finances. These features include: Clear financial overview: Gain a clear picture of your finances with a range of new financial reports and a more powerful dashboard. Manage payments with ease: Offer discounts, sendFew readers

• Stripe account FAQs

  If you are facing any issues with managing your Stripe account, you can contact Stripe support ↗ or go to your Stripe dashboard ↗ and click the help icon to search Support articles. In addition, we've also linked the most common questions we've had from organisers below with direct links to Stripes related Support articles. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/9/dFew readers

• Overview of accepting payments via LiveHeats

  LiveHeats offers a powerful and easy to use payment portal for event registration and membership. We partner with Stripe, the world's leading payment gateway. If you bank account is in a Stripe supported country you can activate payments for your organisation. Is my country supported by Stripe? Your athletes can register and pay from anywhere in the world, as long as they have a Credit or Debit Card. To accept payments, you need to have a bank account in aSome readers

• Activating paid registration for an event

  Once you have connected to Stripe to accept payments, you can activate paid registration for any event. Once activated, athletes will be able to register and pay via your LiveHeats event page. How to activate paid registration for an event Once you've created your event, navigate to Event settings and click on the Payments tab ![](https://storage.crisp.chFew readers

• Creating or connecting a Stripe account to Liveheats to accept payments

  Accepting payments for event and membership registration via Liveheats is awesome. As long as you operate in a country supported by our payments partner Stripe, you can connect your bank account and accept payments via Liveheats for events or memberships. | Note: Liveheats partners with Stripe to handle payments. For more information and Stripe, please refer to the common questions below. How to connect your bank account to Liveheats to accept payments via Stripe Standard Go to LivePopular

• How Liveheats transaction fees work

  When you handle payments using Liveheats, we apply a transaction fee to the payment. This article describes how it works. What is the transaction fee? The fees that your transactions will be subject to are split into two parts: 1. Stripe fees These are standard fees set by Stripe which vary by country. Check out https://stripe.com/pricing to understand the pricing for your region. Make sure you have the correct country selected. 2. Liveheats feesSome readers

• Ensuring payments are enabled via Stripe on Liveheats

  Once you've activated payments, it is important to regularly review your Stripe account status to ensure your account is in good standing. In each country, when you handle money on the internet, governments put in place stringent regulations to ensure all payments are verified and legal. Stripe handles this compliance on behalf of LiveHeats. What to do if your payments go offline? Make sure you are connected to the latest version of Stripe on Liveheats. We sent out aFew readers

• Payment disputes and how to reduce the likelihood of them

  Payment disputes occur when someone initiates a dispute against a payment you have received via LiveHeats. How do disputes occur? Disputes are always created by the owner of the payment method used when purchasing a membership or a registration into an event. The payment method owner might: not recognise the transaction (e.g. the athlete used a parent or partners credit card) not compete and forget to cancel their entry have requested a cancelation and refund but not heard backFew readers

• Viewing and managing all payments for an event

  If you are collecting payments for an event or membership series via Liveheats and Stripe, you can easily access a list of payments for that specific event by following the below steps. How to view and manage payments for an event or membership series Navigate to the Event and click Event settings > Payments Click the View payments in Stripe button: ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2024-08-21-at-61727_16kloxe.pFew readers

• Setting custom pricing by division

  When activating paid registration for an event, you can decide to set a single price for all divisions, or to set custom pricing for each division. How to set custom pricing On your event, go to Event settings, and click the Payments tab Once you've activated paid event registration, set a default price per division Click Set custom pricing by division and set the custom prices for the relevant divisions. Any divisions you don't include will use the default price. FFew readers

• Setting a discounted price per additional division

  When accept paid registration for an event or membership, you can set a discounted price per additional division. For example, you might like to charge each athlete $50 for their first division, and $5 or $0 for each additional division the athlete registers for. Once the rules below are set, the discounted price will automatically apply to athletes who register for more than one division. See below instructions for: Setting discounted price for additional divisions on **Event registrationsFew readers

• Setting a family or multi athlete discounted price

  When accepting membership or event registrations, you might like to set a discounted price for families or multi athletes. For example, usual registration is $80 per athlete, but for 3 or more it is $150. How to set a family or multi athlete discounted price For membership, go to Series > Series Settings > Membership and for event registration go to Event dashboard > Event settings > Payments Find the field that reads **Set discounted total price for multiple athletes (famFew readers

• Adding paid extras to registration

  When accepting paid event registrations, you might like to allow athletes to purchase additional items. For example, dinner tickets, or extra apparel, or a donation. How to add paid extras to registration Go to the Event settings for your event Click on the Payments tab and if not already, set the price per division Scroll down and check mark the field that reads Add paid extras to registration In the fields, enter: Name of the item (e.g. Hoodie) Options (e.gFew readers

• Collect donations during event or membership registration

  It is common to collect donations during event or membership registration, if your organisation is a charity or not-for-profit. Below describes how to set this up on Liveheats. How to collect donations during event or membership registration For events, go to the Event settings > Payments or for membership go to Series settings > Membership Scroll down to the section for Optional add-ons and click Add-item: ![](https://storage.crisp.chat/userFew readers

• Accepting paid registrations for non-supported countries

  LiveHeats partners with Stripe for payment handling. Stripe currently supports payments in many countries (listed here), and is always adding new countries. Unfortunately, there are many countries in the LiveHeats community that are not yet supported by Stripe. The good news is that you can still use LiveHeats for event registrations and follow the below guide to collect payments offline. Accepting registrations with offline payment 1Few readers

• Offering a discount on event or membership payment via a promo code or coupon

  Stripe allows organizers to offer promo codes (discount coupons) for athletes to apply during check out. You can activate a percentage discount (e.g. 25%), or a fixed amount discount (e.g. $20). Please note: Liveheats transaction fees will still be calculated on the original division/option price, not the discounted price. How to create a promo code in Stripe Log in to https://dashboard.stripe.com/, being sure to be logged into the account linkeSome readers

• How to deal with requests for invoices from athletes for event or membership registrations

  Every now and again athletes request a tax invoice for their event or membership registration. While LiveHeats generates a payment receipt, we do not generate an invoice on your behalf, as we are just the payment platform in the middle, and are not privy to your tax jurisdiction, tax amounts, or accounting system. Here's how to deal with these requests. How to issue an invoice for athletes for event or membership registrations Find the payment, which you can find in your inbox by seaFew readers

• Understanding payouts from Stripe into your nominated bank account

  As you're receiving payments from users for event or membership registrations, Stripe will automatically aggregate those funds, and then bulk deposit them into your bank account on a rolling basis. Depending on the country, Stripe offers a number of different payout schedule options, such as daily, weekly, monthly or instant. Payouts will include all payments you received into your Stripe account within the precious period, from any event or membership. For more information on payouts, [Few readers

• How to refund a payment

  LiveHeats allows you to easily refund athletes or members in the case that they can no longer compete, or if your event is cancelled. How to refund a single payment How to bulk refund if your event gets cancelled How fees work with refunds Liveheats and Stripe's fees for the original payment won't be returned, but there are no additional fFew readers

• How to add other team members access to Stripe settings in LiveHeats (For Legacy Stripe Accounts Only)

  || Please note: If you are using our new Stripe connection, Stripe. Please refer to our Stripe Standard Account FAQs help centre article. If you are using our legacy stripe connection (Stripe Express) you can add other team members to have admin access to your Stripe account within LiveHeats, so they can manage the payments flowing into your account. Here's how: Adding other team members to your Stripe account 1Few readers

• How to change the bank details on your LiveHeats Stripe account (For Legacy Stripe Accounts Only)

  || Please note: If you are using our new Stripe connection. Please refer to our Stripe Account FAQs help centre article. Once you're bank account is connected to LiveHeats, you can edit the details such as the bank account you use, or the authorised representative. If you are still using our legacy connection Stripe Express please follow the steps below: Editing your bank details Once logged in as a directorFew readers

• Contacting Stripe for issues relating to your account

  If you are facing any issues managing your Stripe account, you can contact Stripe support ↗ where Stripe's support team will work with you directly to resolve your issue. Or follow the steps below to talk to their automated help assistant. Log in to the Stripe account connected to your Liveheats director account Click the Help icon: ![](https://storage.crisp.chat/users/helpdesk/website/-/1/9/d/0/19d0554571de9800/46a07133-a262-47Few readers