Collecting signed documents during event or membership registration via DocuSeal

Waivers and releases often need a real signature, not just a ticked box. Liveheats partners with DocuSeal, a provider of legally binding e-signatures, so atheltes, members, or their legal parent or guardian can sign your documents during event registration or membership sign-up.

Must knows

• You need a DocuSeal account on the Pro plan.
• Documents to sign work the same for events and memberships. Only where you find the settings differs.
• If you only need registrants to read or accept a document, you don't need DocuSeal. See Terms and conditions in registration.
• If the registrant is a minor in your jurisdiction, a parent or legal guardian must sign.
• A Single DocuSeal account can be used across multiple Liveheats organisations (e.g if you're part of a federation)

There are two steps required to enable document signing for member and event registration:

1. Connect your DocuSeal account
2. Create a document to sign

If you've already connected your DocuSeal account, the following articles will help guide you through creating your first document:

• Collect signed documents during membership sign up
• Collect signed documents during event registration

How to connect your DocuSeal account

1. Open the settings for any event or membership:
2. • Events: Event settings > Registration
   • Memberships: Series settings > Membership
2. Under Registration documents, click Documents to sign via Docuseal.

3. Enter your DocuSeal API token and account email. Find both on your DocuSeal API page.

4. Click Connect to DocuSeal.

Once connected, you'll see a page labelled Upload and create a document to sign. If the connection fails, check that your API token and email match your DocuSeal account and that your Pro plan is active. Still stuck? Contact community@liveheats.com.

DocuSeal EU Cloud users

How to create a document to sign

1. Open the settings for any event or membership:
2. • Events: Event settings > Registration
   • Memberships: Series settings > Membership
2. Under Registration documents, click Documents to sign via Docuseal

2. In the DocuSeal form builder, drag your file onto the upload area or click Add documents or images.

3. To rename the document, hover over the name at the top of the page and click the pencil icon

4. Select a field type from the right-hand panel (for example, Signature, Text or Date) and place it on the document. Repeat for every field registrants need to complete. Fields can also be renamed by clicking on the pencil icon next to the name on the right.

5. Click Done. Your document appears under Documents to sign.

6. To add another, click + Documents to sign via Docuseal.
7. Click Update event (events) or Save (memberships).

How registrants sign

1. In registration (either event or membership), registrants click View and sign next to each document.

2. They complete each field and click Next until every field is done.
3. They click Submit, then repeat for any other documents.
4. A copy of each signed document is emailed to you (the organiser) and them (the registrant).

How to access signed documents

Events

1. Navigate to the Event dashboard and select the relevant division, then click the Atheltes tab
2. Click on the Atheltes entry and scroll to the bottom of the dialogue
3. In the Registration details area, you'll see a section for Signed with a link to view and download the signed document

Memberships

1. Navigate to Rankings & memberships and select the relevant Series, then click Members
2. Click on the Member and scroll to the bottom of the dialogue
3. In the Registration details area, you'll see a section for Signed with a link to view and download the signed document

Common questions

• Do I need to connect DocuSeal separately for events and memberships? No, a DocuSeal account only needs to be connected once per organisation.
• Can I use DocuSeal alongside documents to read or accept? Yes. For example, add your schedule as Information, your terms as Requires acceptance, and a waiver to sign. See Adding documents to event registration or membership registration.
• My account is on DocuSeal's EU Cloud. What do I do? Your Liveheats account needs to be configured for EU support. Contact community@liveheats.com, and we'll set it up.

Updated on: 16/10/2026