Checking your organisation's credit balance

Checking your organisation's credit balance:

Log in to your Director dashboard.
Once logged in, click your profile avatar in the top right navigation, select Plan and billing.
Scroll down to the My credits section![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/image_juxb6f.png =896xauto)

Understanding your credits

In the My credits section, you will see a list of all unused purchased credits that are currently available on your account

Available credits: These are credits waiting to be manually applied to an event via the Activation Bar on your dashboard.
Credit Sizes: Your balance will display the quantity of each size you hold (e.g. 5 x Medium, 2 x Extra Large).

Note for Enterprise Partners: If you are an Enterprise organisation, you will typically see your credit status as "Unlimited". Your credits are applied automatically to events upon creation and charged as part of your licensing fees, so you do not need to manually purchase or activate them.

Applying a credit

Having a balance in your account does not mean a credit has been used yet. To unlock additional tools for a specific event, you must click Use a credit in the blue Activation Bar on that event's dashboard.

Updated on: 20/03/2026

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