Articles on: Membership registration and management

How to activate e-Signatures

Many organisations require new members and event registrants to sign agreements, such as waivers or releases.

To enable organisers to collect signed documents during registration, Liveheats has partnered with DocuSeal, a leading provider of legally binding e-signature solutions.

There are two steps required to enable document signing for member and event registration:

If you've already connected your DocuSeal account, the following articles will help guide you through creating your first document:

If you do not require signatures, you can use our standard terms and conditions feature which requires registrants to tick a checkbox agreeing to your terms.

1. Connect your DocuSeal account

If you don't have a DocuSeal account, you'll need to create one and upgrade it to Pro.

Once you have a Pro DocuSeal account, go to your Liveheats director account and navigate to the event or membership where document signing should be enabled:

For events, go to Event settings -> Registration
For memberships, go to Series settings -> Membership

i) Under the section 'Registration documents and information', click the Documents to sign button:

ii) In the pop up, enter your API token and account email address. To find this information, go to your DocuSeal API Page, as shown below:

iii) With the details entered, click Connect to DocuSeal.

If the Connection was successful ✅

Once connected, you'll see a page called 'Upload and create a document to sign'.

If the Connection was unsuccessful ❌

If we were unable to verify your details with DocuSeal, you will see an error. To resolve it, check that both your API token and email address match your DocuSeal account and try to connect again. Also double check that you have an active Pro plan in DocuSeal. If the connection still fails, please contact us via community@liveheats.com.

🇪🇺 DocuSeal EU Cloud users

If your account is set up on DocuSeal's EU Cloud, you will need to get your Liveheats account configured for EU support. Please contact us via community@liveheats.com and ask us to set this up for you.

2. Create a document to sign

Now you have successfully activated the e-Signatures add-on and connected your DocuSeal account. You're ready to start creating documents to sign!

The following articles will help guide you through creating your first document:

Updated on: 10/03/2026

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