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# Troubleshooting for athletes registering for a members-only event

If you are registering for a members-only event, you'll need to check the following:

1. **Does the athlete I am registering have an active membership at the time of the event?** You can view your memberships and expiry dates in the memberships tab, [see here for more](https://liveheats.crisp.help/en/article/how-an-athlete-can-view-their-own-memberships-lxd0rk/).
2. **Am I logging into LiveHeats with the same email associated with the athlete's membership?** When you signed up as a member, you'd have received a confirmation email to your inbox. You'll need to ensure that you are logging in to LiveHeats with the same user account that was used during membership sign-up. If you're trying to login with a new email, the system has no way of recognising your membership, so you'll need to ensure you're using the original email. Hint: if you joined as a member using an email you no longer use regularly, you should [reset the password](https://liveheats.crisp.help/en/article/how-to-reset-or-change-your-password-dfp1d/), and then once logged in, [link your latest email](https://liveheats.crisp.help/en/article/link-another-user-or-email-to-an-athlete-profile-18hlkym/) to the athlete profiles on your account.

If you've checked both options and can still not sign up, [please contact the organsier](https://liveheats.crisp.help/en/article/contacting-the-organiser-for-issues-relating-to-event-or-membership-registration-145losv/), who can advise you if your membership is active, and which email you'll need to login with.