> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.liveheats.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing entries in an event as a Team manager

Once linked by a Director, a **Team manager** will be able to edit the entries and team rosters for athletes & teams that belong to their team in an event. This article describes how to use this feature.

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# How to access and use the Team manager dashboard

1. Go to **LiveHeats.com** and login with the account set as a Team manager. Note: you'll receive an email when a Director invites you as a team manager.
2. When logged in, you should land on the **Team Manager dashboard**. Click on the event you'd like to manage entries in:
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2023-11-29-at-43256_1nm6kah.png)
3. In each event with entries that belong to your team, you can now edit individual entries and team rosters:  
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2023-03-19-at-20724_1xm3zsj.png)
4. Once a heat has been set as LIVE you will be unable to make a team change. The same process is also applied if a team is knocked out. This is visually represented by the lack of 🗑️ icons and the greyed-out names
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2023-03-19-at-21402_11u0jrc.png)
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# FAQs & Troubleshooting

**Why can't I log in?**  
Make sure you are logging in using your pre-existing LiveHeats email or the one that was created for you.

**What happens if I forgot my password?**  
If you forgot your password you can always reset it using the [Forgot your password](https://liveheats.com/forgot-password) link.

**Why can't I see athletes and teams when I log in?**  
Your account is most likely linked to the athlete or team profiles for that event.

**I can't add a team.**  
At this stage adding a team is unfortunately not possible and you will still need to visit the event admin centre to process this request.

*If you are still struggling please contact your carnival/event organiser for further assistance.*