> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.liveheats.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reset or change your password

To reset or change your password, follow the steps below. If you use Facebook login for Liveheats, you must change your password on Facebook.

---

# Resetting or changing your password

1. Go to [https://liveheats.com/forgot-password](https://liveheats.com/forgot-password)
2. Enter the email used on your Liveheats account (note: it must be a registered account)
3. Click **Get reset link:**
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/untitled-design-15_u95lz7.jpg =1029xauto)
4. This will email you a link to reset your password. Click the link within within 6 hours of generating the email:
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/untitled-design-16-copy_jmv40o.png =611xauto)
5. Enter your new password and click **Reset password:**
![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/untitled-design-17_1146987.jpg =1072xauto)
6. Now login with your new password.