> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.liveheats.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Collecting signed documents during event or membership registration via DocuSeal Waivers and releases often need a real signature, not just a ticked box. Liveheats partners with [DocuSeal](https://www.docuseal.com/), a provider of legally binding e-signatures, so atheltes, members, or their legal parent or guardian can sign your documents during event registration or membership sign-up. **Must knows** * You need a DocuSeal account on the **Pro** plan. * Documents to sign work the same for events and memberships. Only where you find the settings differs. * If you only need registrants to read or accept a document, you don't need DocuSeal. See [Terms and conditions in registration](https://help.liveheats.com/en/article/adding-a-terms-and-conditions-document-to-event-or-membership-registration-da61hv/). * If the registrant is a minor in your jurisdiction, a parent or legal guardian must sign. * A Single DocuSeal account can be used across multiple Liveheats organisations (e.g if you're part of a federation) There are two steps required to enable document signing for member and event registration: 1. [Connect your DocuSeal account](#1-2-connect-your-docuseal-account) 2. [Create a document to sign](https://liveheats.crisp.help/en/article/collect-signed-documents-during-event-registration-from-athletes-or-their-legal-guardian-95b29r/?bust=1749300133687#1-how-to-create-a-document-to-be-signed) If you've already connected your DocuSeal account, the following articles will help guide you through creating your first document: * [Collect signed documents during membership sign up](https://liveheats.crisp.help/en/article/collect-signed-documents-during-membership-sign-up-from-athletes-or-their-legal-guardian-uslci5/) * [Collect signed documents during event registration](https://liveheats.crisp.help/en/article/collect-signed-documents-during-event-registration-from-athletes-or-their-legal-guardian-95b29r/) || If you do not require signatures, you can use our standard [terms and conditions feature](https://liveheats.crisp.help/en/article/adding-a-terms-and-conditions-document-to-event-or-membership-registration-da61hv), which requires registrants to tick a checkbox agreeing to your terms. --- ## How to connect your DocuSeal account ||| If you don't have a [DocuSeal](https://www.docuseal.com/) account, you'll need to create one and upgrade it to Pro. 1. Open the settings for any event or membership: * Events: **Event settings > Registration** * Memberships: **Series settings > Membership** 2. Under **Registration documents**, click **Documents to sign via Docuseal**. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-13533_hpcc4f.png) 3. Enter your DocuSeal API token and account email. Find both on your [DocuSeal API page](https://console.docuseal.co/api). ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-14015_62nooq.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/6/8/1/3/68137b0c68cc9000/b0c38570-7b3f-4a7b-8282-790e9b_a3zj30.png =563xauto) 4. Click **Connect to DocuSeal**. Once connected, you'll see a page labelled **Upload and create a document to sign**. If the connection fails, check that your API token and email match your DocuSeal account and that your Pro plan is active. Still stuck? Contact . ### DocuSeal EU Cloud users || If your account is set up on DocuSeal's EU Cloud, you will need to get your Liveheats account configured for EU support. Please contact us via  and ask us to set this up for you. --- ## How to create a document to sign 1. Open the settings for any event or membership: * Events: **Event settings > Registration** * Memberships: **Series settings > Membership** 2. Under **Registration documents**, click **Documents to sign via Docuseal** ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-13533_10ptll8.png =663xauto) 2. In the DocuSeal form builder, drag your file onto the upload area or click **Add documents or images**. 3. To rename the document, hover over the name at the top of the page and click the pencil icon ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-14184_1hhb3ze.png =724xauto) 4. Select a field type from the right-hand panel (for example, **Signature**, **Text** or **Date**) and place it on the document. Repeat for every field registrants need to complete. Fields can also be renamed by clicking on the pencil icon next to the name on the right. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-14200_a8efwn.png =736xauto) 5. Click **Done**. Your document appears under **Documents to sign**. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2026-10-16-at-14162_1it8goy.png =781xauto) 6. To add another, click **+ Documents to sign via Docuseal**. 7. Click **Update event** (events) or **Save** (memberships). --- ## How registrants sign 1. In registration (either event or membership), registrants click **View and sign** next to each document. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2024-06-14-at-16192_p4zqes.png) 2. They complete each field and click **Next** until every field is done. 3. They click **Submit**, then repeat for any other documents. 4. A copy of each signed document is emailed to you (the organiser) and them (the registrant). --- ## How to access signed documents ### Events 1. Navigate to the **Event dashboard** and select the relevant division, then click the **Atheltes** tab 2. Click on the **Atheltes entry** and scroll to the bottom of the dialogue 3. In the **Registration details** area, you'll see a section for **Signed** with a link to view and download the signed document ### Memberships 1. Navigate to **Rankings & memberships** and select the relevant Series, then click **Members** 2. Click on the **Member** and scroll to the bottom of the dialogue 3. In the **Registration details** area, you'll see a section for **Signed** with a link to view and download the signed document --- ## Common questions * Do I need to connect DocuSeal separately for events and memberships? No, a DocuSeal account only needs to be connected once per organisation. * Can I use DocuSeal alongside documents to read or accept? Yes. For example, add your schedule as Information, your terms as Requires acceptance, and a waiver to sign. See [Adding documents to event registration](https://help.liveheats.com/en/article/collect-signed-documents-during-event-registration-from-athletes-or-their-legal-guardian-95b29r/) or [membership registration](https://help.liveheats.com/en/article/collect-signed-documents-during-membership-sign-up-from-athletes-or-their-legal-guardian-uslci5/). * **My account is on DocuSeal's EU Cloud. What do I do?** Your Liveheats account needs to be configured for EU support. Contact , and we'll set it up.